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Paneless Company Policies And Disclaimers

 

CANCELLATION POLICY

In the event that you need to reschedule or cancel a service, we require at least a 72 hours’ notice prior to your scheduled date. All services $249.00 and below will incur a $25.00 cancellation fee. All Services $250.00 and above will incur a 10% fee calculated off the total scheduled services. We hope you understand this policy is in the best interest of our technicians who depend on a full day of work.

 

WEATHER POLICY

Due to the uncertainty of Texas weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. If the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is raining, we will call you to reschedule exterior cleaning services. We do try to complete as much interior cleaning as possible. For window cleaning, we often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone. Floor cleaning is based on the severity of the weather. Most do not like hoses or individuals in and out during bad weather, we evaluate this on a case-by-case basis.

 

DEPOSIT POLICY

Paneless Home Services has a 50% deposit requirement for jobs $3,000.00 or more. This is a good faith deposit to be received before the scheduled service date.

 

SERVICE MINIMUM POLICY

Paneless Home Services has a minimum job requirement of $200.00 for window cleaning, gutter cleaning, and smaller miscellaneous jobs. We have a $250.00 minimum for all floor services and power washing. The minimum for screen orders and rug cleaning is $200.00. Lastly, the minimum for soft washing is $500.00.

 

ESTIMATE POLICY

Quotes given are valid for 30 days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

 

PRICING POLICY

In general, we try to keep pricing as quoted, however, there are some circumstances that change the price based on variables. Examples are but not limited to: gutter cleaning (how full they are, clogged downspouts), power washing (if there is excessive mold, stains), or new windows (different style, glue, tape, mortar) or solar screens have been installed.  Some pricing is adjusted on an as needed basis to reflect our current rates.

 

Damage And Workmanship Guarantee Policy

Paneless must be notified within 72 hours of a completed service if there are any presumed damages, discontent with the cleaning, or any other instance that would require a return visit or alleged liability on our part. Timeliness is crucial as many other service providers like pest control, lawn maintenance, etc. visit homes and often work in the same areas. If we are not allowed to visit and evaluate the situation, there will be no reduction in cost or other means used to satisfy the customer. It is understood that customers have agreed upon an amount and it is unacceptable to “name the price” they are willing to pay unless mutually agreed upon with written documentation. We will always return to fix any human error caused by our cleaning. We use these instances as teachable moments to prevent the same occurrence in the future. Allowing us to visit helps us continually improve and hopefully leaves you with the cleaning you expected by a company who honors their word and will do anything within their power to deliver on expectations.

 

RAIN WARRANTY FOR WINDOW CLEANING

Our rain warranty is reserved for recurring customers who have signed up for our maintenance program. We also offer this to first time customers so they may experience one of the added benefits of our program. The warranty covers exposed glass only. No screens will be removed. No areas covered by porches or overhangs will be cleaned. This does not cover pool sweeps, pest services, or anything else other than rain that may spot windows. This warranty is only good for 30 days from the day of service.

 

Window Cleaning Disclaimers

Window glass manufactured quickly often has defects. It is common to find fingerprints and scratches between the glass. It is common not to notice these when a window is dirty. After cleaning, if you recognize these issues, contact your builder to determine if you have a warranty.

Acceptable partials for window cleaning would be something easily defined, like downstairs only or back windows facing the pool. We refrain from selecting random windows in various house rooms. All partial cleanings must also meet the company minimum.

Paneless is not responsible for these pre-existing conditions:

  • The adhesive on alarm sensors wears down over time. Our technicians are as careful as possible but lifting a window may make them loose or fall off. Paneless is not responsible for alarm sensor replacement, including alarm company visits to make the system work properly again.
  • Our routine cleaning does not include calcium removal and requires a separate window restoration quote. Calcium deposits appear when pool sweeps or sprinklers wet windows. Calcium buildup often looks like irregular white shaped-spots and requires additional products and razors to remove. Calcium may also not be visible on a dirty window, so it can be hard to notice until after cleaning.
  • Paneless is not responsible for window screens damaged or broken during removal due to being severely weathered or brittle with age. Paneless is not accountable for screens that fit too tight and become bent or damaged to remove. We safely remove hundreds of screens per day. You do have the option of removing and replacing them yourself if you prefer.
  • Paneless is not responsible for blinds, shutters, magnets, or hardware that break, become loose, fall, or malfunction. To clean interior windows, they need to open. If you have aging blinds or shutters, we recommend you open them as we will not be responsible for repair or replacement. Blinds and shutters contain components that, over time, wither with sun damage or usage. We are often the first to manage them for prolonged periods, and Paneless is not responsible for repair or replacement for trying to operate them to clean the window.
  • Paneless is not responsible for unsecured windows. We must be able to open the window, clean the glass, and complete the cleaning with the frame and glass being secure in place. If there is a problem, we suggest you contact the original manufacturer or installer, as they typically have a warranty.
  • Paneless is not responsible for window frames, hardware, latches, springs, or any other internal parts that risk a malfunction by opening and closing the window. Over time, these parts will wear out, become loose, or be stuck with settling, and anyone who opens the window is subject to them breaking.
  • We will not razor any tempered glass unless the homeowner signs a tempered glass waiver. Tempered glass is known to scratch, and Paneless will not be responsible for replacement.
  • Construction cleaning crews, installers, or inexperienced window cleaners may scratch your glass. Paneless is not responsible for these pre-existing conditions. Our technicians will alert you of this on-site when discovered. Our technicians carry and use proper equipment, and routine cleaning will not scratch glass. Our technicians cannot razor a window without a liability waiver signed. Razors would not harm window glass unless the glass resulted from poor manufacturing. Sometimes manufacturers rush production and bake small fines into the surface. If a razor slides over these fines, it can scratch your glass. The IWCA recommends the use of razors for construction cleaning. The problem and need for a waiver are that we have no control over the glass preparation.
  • Interior track cleaning is a separate service and requires lifting the window to clean the track where the window sits. The tiny crevices in the corners of tracks are sometimes impossible to clean perfectly; sometimes, what is visible is a hairline crack in paint or caulking.
  • The customer should disconnect security screens connected to alarms. These are often delicate and sensitive and can require a visit by alarm companies to have them working correctly once disconnected.
  • When we quote skylight cleaning, we are quoting exterior only. If you want to add an interior cleaning, you must request it when we quote. Please note that we do not use soap and squeegee inside skylights; we only cobweb the area.
  • Fogged windows and broken seals come with age, not by cleaning a window. The water or pressure used by our cleaners is no more than heavy rain. Windows will not leak unless they have broken seals, cracks, or if the frames have separated. Fogged or defective windows are not always noticeable until a window is clean. Paneless is not responsible for fogged windows, and we recommend checking on your warranty for replacement.
  • The customer should remove valuables and family heirlooms from the vicinity of the window.
  • We request that homeowners make each window path accessible before our arrival. If there is no clear path to access a window or heavy furniture in the way, our team will remove this window from the scope of work and subtract it from the invoice.
  • When we clean the exterior windows, this may make the interior dirt more noticeable. You can tell if you need an interior window cleaning by creating an x with your finger on the glass to determine whether there is a haze on the glass.
  • Sticker removal is an additional charge unless specified in the estimate.
  • The homeowner must inform us of any tinted windows. It is sometimes tough to see if tinting exists. Paneless will not be responsible for tint replacement.
  • Commercial cleanings require windows to be accessible and free of clutter. We do not remove signs or anything electrical.

 

Gutter Cleaning Disclaimers

  • Paneless is not responsible for loose or damaged gutters.
  • We do not repair gutters; we only clean the valleys and flush the downspouts.
  • During the flushing portion of gutter cleaning, our technicians may discover a clogged downspout. If so, they will discuss with you the additional cost to clear them before proceeding. If it is a minor clog, they include this with the service. In most cases, an estimator cannot see this or know the severity. Unfortunately, clogs are mostly discovered during the flushing stage. Paneless does not unclog French drains. We recommend a plumber for this service.
  • Gutter face cleaning is a separate service. We do not guarantee 100% for stain removal. The time the stain has dwelled, the gutter material, and whether the face of the gutters has painted surfaces are all factors that determine how effective our process will be. We do offer complimentary demos so that you can predict the general expectation.

 

Power And Soft Washing Disclaimers

  • Paneless does not 100% guarantee that all stains are removable. The time, material, and previous products used are all factors weighed for stain removal success. We suggest a complimentary demo to predict the expectations.
  • Plant protection includes watering before, during, and after service. We also use a plant wash to replace nutrients and sometimes Tyvek, but we must use our best judgment because sometimes covering plants can cause damage quickly. The greenhouse effect can wilt plants within minutes during the summer temperatures. Our technicians take all the precautions they have learned and professionally trained with during their certification class. However, there is not a 100% guarantee that no harm will come to plants. Our estimator will discuss the risk during the evaluation.
  • When cleaning, we will do our best to move all debris to the closest drain if you have a swimming pool. It is inevitable in most cases that debris may enter the pool. If anything does enter the pool, this will require a twenty-four-hour lapse in use and a pool cleaning (not covered by Paneless).
  • We use neutralizers and fresh scents, but there may be an odor for 24-48 hours after service. If you are sensitive to smells you may want to plan to be away for the day or wear a mask.
  • The homeowner must unplug outdoor lights before our arrival.
  • Paneless is not responsible for broken seals, bad caulking, or cracks that may cause windows, doors, or any other leak into your home. If you are aware of any leaks, please fix them before scheduling soft washing or bring these to the attention of your cleaners. If you are not home, please leave towels in front of doors or windows in our cleaning area.
  • Paneless is not responsible for tripped breakers or GFCI outlets. Most homes have two located in garages. These can become tripped with cleaning.
  • House washing from eaves to the foundation or whole house cleaning will dirty the windows. We rinse as part of the process but quote professional window cleaning separately.
  • The homeowner must remove small or hanging items from the patios before our team arrives. We do not include outdoor cushions with soft washing; these require steam cleaning and a separate quote.

 

Carpet Cleaning Disclaimers

  • We do not guarantee stain removal. The success rate is determined by the type of stain, how long the stain has dwelled, and if there was an attempt to use any over-the-counter cleaning products.
  • We do not guarantee pet odor removal. We offer control flooding on the lower-level carpet; this is an additional cost.
  • Our dry times are up to two hours after cleaning.
  • We must know during scheduling if we need to move furniture to schedule a two-person crew. We charge an hourly rate to move furniture.

 

Hardwood Floor Cleaning Disclaimers

  • Our hardwood floor cleaning does not include touch-ups unless noted during the estimate. Touch-up stain does not repair scuffs, dents, or scratches but works to help make them a little less obvious.
  • Our hardwood floor cleaning does not include a coating. Coating is priced separately.
  • We must know during scheduling if we need to move furniture to schedule a two-person crew. We charge an hourly rate to move furniture.
  • Floors that have acrylic build-up from cleaners or polishers may cause stain removal during cleaning. We try to catch these situations during estimates, but if we are not allowed to visit, we may be unable to proceed with cleaning.

 

Tile and Grout Cleaning Disclaimers

  • We do not recommend color sealing or painting grout. Painted grout lines will eventually flake and may not remove evenly, leaving the areas splotchy.
  • Grout lines can become stained beyond cleaning. We have found that areas around commodes, stoves and other high-traffic areas are more susceptible to stains. If permanent stains show after cleaning, the only solution is to contact a company specializing in grout repair and replacement.
  • Loose, cracked, or missing grout may or may not be visible before cleaning. Our machines do not cause damage to grout professionally installed and intact. Grout repair is the responsibility of the homeowner.
  • When the grout is dirty, it is difficult to tell if there are imperfections in the installation. After cleaning, uneven grout lines, mismatched lines, and stains can be more noticeable.

 

Marble and Natural Stone Polishing Disclaimer

  • Because natural stones are very porous, we cannot guarantee stain removal. We can hone out etch marks and remove most stains, but the success depends on how far the stain penetrates through the stone.
  • Sealing is always a separate price.
  • Sealing has a strong smell.
  • Paneless does not install stone products.
  • When working around sinks, we recommend the homeowner contact a plumber to remove fixtures before our arrival.
  • We use drape tape on cabinets and walls to keep them clean during the honing process. Drape tape does not damage most paint. However, we have found that drape tape can affect surfaces with poorly painted, latex paint, and freshly painted areas. Paneless will not be responsible for repainting or touch-up paint due to these known issues.

 

Light Fixtures and Chandelier Polishing Disclaimers

  • The homeowner must turn off porch lamps before our arrival, so the lamps have time to cool.
  • Paneless is not responsible for loose glass, missing screws, or missing attachments. Glass can sometimes break to the touch; should this occur, Paneless bears no responsibility.
  • We can replace light bulbs during cleaning, but the homeowner must supply new bulbs. We charge an hourly rate to make a list, purchase, and return to install for an all-home replacement of bulbs.

RO technology is reverse osmosis water that is filtered through a five-stage process. This process removes all total dissolved solids and chlorine that cause water to spot or dry hard because of minerals. Since the water is pure, it acts as a cleaning agent itself. Water loves minerals so when we remove those minerals, it wants them back. We refer to it as thirsty water. So ask yourself, what is in soil? Minerals. Now you have water that wants minerals. So we use this RO water to adsorb the soil on a window or floor surfaces. This RO water is incorporated into the majority of the services we provide.